Effective Date: 1 August 2026
Last Updated: 1 August 2026

CERTIFICATES IN AI sp. z o.o. (“CEAI“, “we“, “our“, or “us“) is committed to providing high-quality Artificial Intelligence education, certification services, digital learning experiences, and professional consultancy services.

This Refund Policy explains the conditions under which refunds may be requested for CEAI products and services, including training programs, certification services, examinations, digital products, and consultancy services.

By purchasing any CEAI Service, you acknowledge that you have read, understood, and accepted this Refund Policy.

This Refund Policy should be read together with CEAI’s Terms and Conditions.

2. General Refund Principles

Refund eligibility depends on:

• The type of service purchased;
• Whether the service has already been accessed or delivered;
• The applicable legal requirements;
• The specific terms provided at the time of purchase.

CEAI evaluates refund requests fairly and consistently while considering the nature of digital education and professional certification services.

3. Training Programs and Online Courses

For online courses and training programs:

Before Accessing Course Materials

A refund request may be considered if:

• The request is submitted within 14 days of purchase;
• The learner has not accessed substantial course content;
• No certificate has been issued;
• No examination attempt has been completed.

After Accessing Course Materials

Once a learner has accessed significant course content, downloaded protected materials, completed substantial learning activities, or started assessments, refunds may not be available because the digital service has already been provided.

4. Certification Programs and Examination Fees

Certification services involve access to assessment systems, examination resources, and credentialing processes.

Therefore:

• Examination fees are generally non-refundable after examination access has been provided.
• Fees are non-refundable after an examination attempt has started.
• Certification fees are non-refundable once certification processing has begun.
• Failure to pass an examination does not qualify for a refund.

CEAI may consider exceptional refund requests in cases such as:

• Technical issues preventing access to the examination;
• Duplicate payments;
• Administrative errors caused by CEAI.

Each case will be reviewed individually.

5. Digital Products and Educational Materials

Due to the nature of digital products:

• Downloaded materials;
• Digital resources;
• Templates;
• E-books;
• Online resources;

are generally non-refundable once access or delivery has been provided.

6. Consultancy Services

For IT consultancy, business consultancy, AI advisory, and related professional services:

Refund eligibility depends on the stage of service delivery.

Before Service Commencement

A refund may be considered if:

• The request is submitted before work has started;
• No deliverables have been produced;
• No consultancy hours have been provided.

After Service Commencement

Once consultancy activities have started, including meetings, analysis, research, development, or delivery of professional work, payments are generally non-refundable.

Specific consultancy agreements may include additional refund terms.

7. Subscription Services

Where CEAI offers subscription-based services:

• Users may cancel future renewals according to the subscription terms.
• Cancellation does not automatically provide a refund for already completed billing periods.
• Refunds for subscription payments will be handled according to applicable laws and the specific subscription agreement.

8. How to Request a Refund

To request a refund, please contact CEAI with:

• Full name;
• Email address associated with your account;
• Order or transaction details;
• Description of the reason for the request.

Refund requests should be submitted through:

Email: support@cerai.eu

CEAI may request additional information necessary to evaluate the request.

9. Refund Review Process

CEAI reviews refund requests based on:

• Service usage status;
• Purchase date;
• Applicable terms;
• Evidence provided;
• Legal obligations.

CEAI will normally respond to refund requests within a reasonable period after receiving all required information.

10. Approved Refunds

If a refund is approved:

• Refunds will be processed through the original payment method where possible.
• Processing times may vary depending on payment providers and financial institutions.
• CEAI is not responsible for delays caused by third-party payment processors.

11. Non-Refundable Circumstances

Refunds generally will not be provided for:

• Change of mind after accessing services;
• Failure to complete a course;
• Failure to pass an examination;
• Lack of personal study effort;
• Incorrect information provided by the customer;
• Services already delivered or completed;
• Misuse of CEAI platforms or materials.

12. Consumer Rights

Nothing in this Refund Policy limits any mandatory consumer protection rights available under applicable law.

Where applicable consumer protection laws provide additional rights, those rights will continue to apply.

13. Changes to This Refund Policy

CEAI may update this Refund Policy periodically to reflect changes in:

• Services;
• Business practices;
• Legal requirements;
• Payment processes.

The updated version will be published on this page with a revised Last Updated date.

14. Contact Us

If you have questions regarding this Refund Policy, please contact:

CERTIFICATES IN AI sp. z o.o.

Email: support@cerai.eu